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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Murphy

Elizabeth Murphy

March 4, 2026

5  out of  5
rating by Elizabeth Murphy
"If you’re looking for an insurance agent who actually takes the time to walk you through the fine print without making your head spin, Jake Friedman is your guy. I recently worked with Jake to switch both my home and auto insurance, and the experience was a breath of fresh air. Moving two major policies at once can be stressful, but Jake completely took care of the ease of transition. He handled all the heavy lifting—coordinating the details, ensuring there were no gaps in my coverage, and making the entire move feel seamless. He made sure the "bundle" discount was maximized, saving me a significant amount compared to my previous carrier. A few things that really stood out: • Stress-Free Switch: Jake made what is usually a huge headache feel simple. He walked me through every step and took care of cancelling my old carrier. • Maximized Savings: By bundling my home and auto, he helped me find the "sweet spot" between great protection and a much better price than I had before. • Clarity & Integrity: He’s great at explaining things in a way that makes sense for real life. You can tell he genuinely cares about his clients' financial wellbeing and isn't just trying to "make a sale." • The "Apples-to-Apples" Comparison: Jake didn't just give me a quote; he sat down and compared my old policies to the new policies line-by-line to ensure I wasn't losing any important protections just to get a lower price. • Responsiveness: Whenever I had a question during the switch, he was quick to get back to me with clear, direct answers. • Integrity: You can tell he genuinely cares about his clients' financial wellbeing. He’s a true professional who brings a high level of transparency to the process. I highly recommend Jake Friedman to anyone looking to consolidate their insurance. Between the savings and the peace of mind, it was one of the best financial moves I've made recently. You’re definitely in good hands with him!"
We responded:
"Hey, Elizabeth! Thank you for taking the time to share such a detailed review about your experience with Jake and our office. We’re so glad the transition of your homeowners and auto coverage felt organized and clearly explained, especially with all the moving parts involved. It’s wonderful to hear that the line by line comparison, responsiveness, and attention to detail stood out to you throughout the process. We truly appreciate your recommendation and are grateful you chose our team to assist with your coverage needs."
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David Beck

March 3, 2026

5  out of  5
rating by David Beck
"Awesome job !!! Saved me a lot of money every month! Very very thankful to find someone that cares 👌"
We responded:
"David, thank you for your fantastic feedback! I'm happy to know that I could help you save money each month. It's great to hear that you feel cared for! Let me know if there's anything else I can assist you with."
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Travis Sheets

March 3, 2026

5  out of  5
rating by Travis Sheets
"Working with Jake and the rest of the Stephen Simmons State Farm team was a joy and it's not often I would say that when it comes to insurance! I really appreciated the efforts made to get me the lowest rate possible. Would definitely recommend them to anyone looking for a reliable insurance group."
We responded:
"Hey, Travis! I really appreciate you taking the time to share this and I’m so glad Jake and the rest of our team made the experience an enjoyable one for you. It means a lot to hear that the effort to get you the lowest rate possible stood out. Thank you for your recommendation and for trusting our office with your insurance needs."
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Stuart Thacker

March 3, 2026

5  out of  5
rating by Stuart Thacker
"Luanne was absolutely a pleasure to talk to you on the phone, very knowledgeable and found out what our issue was with our roadside assistance and took care of it immediately. If I could give more than five stars I would."
We responded:
"Stuart, thank you for sharing your experience! I'm happy to hear that Luanne was able to assist you so effectively with your roadside assistance issue. We appreciate your kind words and your support. If there's anything else we can do for you, just let us know!"
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Jessica

March 2, 2026

5  out of  5
rating by Jessica
"Sarah Simmons is amazing, she has been trying to help me since 2025 to find me a better price than my previous insurance company. Here in 2026 we found a better price and also added my daughter to my policy. Thank you so much for all of your help and continuous effort to try and find a better price!!!"
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Pat D

February 27, 2026

5  out of  5
rating by Pat D
"Sarah was amazing with helping me. Explains every clearly and is professional and helpful ."
We responded:
"Thank you, Pat! I'm happy to hear that Sarah was able to assist you so effectively. Her professionalism and clarity are truly appreciated by our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Teri

February 26, 2026

5  out of  5
rating by Teri
"Sarah has been awesome helping me and showing Patience When my Phone kept disconnecting with her. She walked me through my process and told me she was just a phone call away should I need help. Thank you again, Sarah"
We responded:
"Thank you for your review, Teri! I'm so happy to hear that our team provided you with such great support and patience. It's wonderful to know we made your experience smooth and reassuring. If you ever need anything else, feel free to reach out!"
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Patricia Hickernell

February 26, 2026

5  out of  5
rating by Patricia Hickernell
"I am very pleased with Sarah! She seems to understand that I am in the middle of everything right now. Quickly asking her for a few ballpark quotes, did not rattle her at all. Sarah jumped right into my hectic world, and had a few options together for me before the close of business, same day! You are appreciated Sarah!"
We responded:
"Thank you, Patricia! I'm happy to hear that our tea was able to assist you so efficiently and provide you with options promptly. We appreciate your feedback and are always here to support you with any insurance needs. Let us know if there's anything else we can do for you!"
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Nichole Weems

February 26, 2026

5  out of  5
rating by Nichole Weems
"Luanne is prompt, easy to work with and seeks clarity to exceed my expectations!"
We responded:
"Hey, Nichole! Thank you for sharing your experience with Luanne and for trusting her with your auto insurance, and I’m so glad she was prompt, easy to work with, and took the time to make sure everything was clear and met your expectations."
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Chuck Nice

February 25, 2026

5  out of  5
rating by Chuck Nice
"Ive been with this office for auto and home owners insurance for over 10 years and have not had 1 negative experience... They have lowered my rate without me asking and have went above and beyond on numerous occasions...."
We responded:
"Chuck, thank you for your loyalty over the past decade! I'm happy to hear that our team has consistently provided you with excellent service and even managed to lower your rates. We’re always here to go above and beyond for you. Let us know if there's anything else we can assist you with!"
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Jasmine Gray

February 25, 2026

5  out of  5
rating by Jasmine Gray
"Dan assisted me in lowering my car insurance by over $125! The process was quick, easy, friendly and my policy was explained to me in terms that I understand. Highly satisfied."
We responded:
"Thank you, Jasmine! I'm happy to hear that Dan was able to help you save on your insurance and make the process smooth and understandable. Your satisfaction is important to us. If you have any more questions or need further assistance, feel free to reach out!"
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Eric Helt

February 25, 2026

5  out of  5
rating by Eric Helt
"Jake was very patient and professional. Was able to get me the best rate for insurance. Never skipped a step and felt more like a personal interaction compared to just selling insurance. Top quality employee."
We responded:
"Thank you, Eric! I'm happy to hear about your positive experience with Jake. It's wonderful that he provided such a personal and professional service while helping you find the best rate. We appreciate your feedback and are here if you need anything else!"
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Angela Harris

February 25, 2026

5  out of  5
rating by Angela Harris
"Luanne is always a delight to work with, she is very knowledgeable and resolves my issues expeditiously. Top notch customer service every time. Thank you Luanne"
We responded:
"Angela, thank you for your fantastic feedback! I'm glad to know that you're receiving such knowledgeable and efficient service. Our team is dedicated to providing top-notch support. If you need anything else, feel free to reach out!"
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Mxl1k

February 24, 2026

5  out of  5
rating by Mxl1k
"Highly recommend the switch if your with anyone else & you like to save money. Great rates, great coverage, honestly. Jake was SOLID, precise & very informative & made sure I would have the best deals & coverage."
We responded:
"Thank you for your fantastic recommendation! I'm happy to know you're satisfied with our rates and coverage. If you ever have questions or need assistance, feel free to reach out. Thanks for choosing us!"
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D

February 23, 2026

5  out of  5
rating by D
"I have been with State Farm and with the Stephen Simmons office since I started driving. And my parents have been with this office prior to that. I have absolutely no complaints. They have been great to me and my family for many years, and for many years to come. I want to thank Mandy for her help today. She was kind, understanding, and very informative. Thanks again Mandy for your help!"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that our office has been a reliable part of your family's journey for so many years. Mandy will be thrilled to know her assistance made a difference for you today. We're here for you whenever you need us!"
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Lamar Kaintuck

February 23, 2026

5  out of  5
rating by Lamar Kaintuck
"I’ve had my policy for a few months now, and I can honestly say Sharon and Dan has been consistently helpful every step of the way. Anytime I have a question or need clarification, they respond quickly and make sure I fully understand everything. They’re always professional, patient, and willing to go the extra mile to help. It’s reassuring to know I have someone reliable I can count on whenever I need assistance. Highly recommend their service!"
We responded:
"Thank you, Lamar, for your fantastic feedback! I'm delighted to hear that Sharon and Dan have been consistently helpful and reliable for you. It's great to know that their professionalism and dedication have made a positive impact on your experience. If you ever need anything else, feel free to reach out!"
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Tiffany Yarnall

February 19, 2026

5  out of  5
rating by Tiffany Yarnall
"Mandi was incredibly helpful and efficient. Her turn around time is greatly appreciated!!!"
We responded:
"Thank you for your review, Tiffany! I'm happy to hear that our office was able to assist you efficiently. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Daniel Duncan

Daniel Duncan

February 19, 2026

5  out of  5
rating by Daniel Duncan
"Luanne did not know the answer to our question, but said it would be researched and we would get a call back. In less than 1/2 hour we got a call back with answers and a plan on how to proceed with our claim. It is refreshing when a business and person does what they say their going to do."
We responded:
"Thank you for your feedback, Daniel! I'm glad we could provide the information you needed quickly and effectively. Our team is dedicated to offering dependable service, and it's satisfying to know we met your expectations. If there's anything else we can assist with, feel free to reach out!"
Profile photo of Charlie J.

Charlie J.

February 18, 2026

5  out of  5
rating by Charlie J.
"If I could give more than five stars, I would, because working with Tanya Williams was the absolute gold standard of professional excellence and the understatement of the century. I recently had the incredible privilege of working with her after coming to her frustrated, exhausted, and burdened by endless issues with my previous insurance company. From the moment she spoke, the atmosphere changed; she said, "No worries, I’m going to take care of you." Most people just say those words, but Tanya lives them through her unmatched expertise and empathy. She didn’t just "find a policy"—she engineered a solution that resulted in huge savings I didn't think were possible, all while maintaining a level of supreme professionalism that should be the blueprint for how all business is handled. It is rare to find a professional who listens with such genuine heart and makes you feel so valued and protected. Because of Tanya’s integrity and brilliance, I didn't just buy a policy; I gained total peace of mind, and I would trust her with any product State Farm has to offer without a second thought. My only regret is that I didn't find her years ago, because if you aren't working with Tanya Williams, you are simply settling for second best."
We responded:
"Charlie, thank you so much for taking the time to share your fantastic experience with us! I’m truly glad to hear that you found the service to be exceptional and that it brought you both peace of mind and significant savings. Your trust and satisfaction are incredibly important to us, and we genuinely appreciate your feedback. If you ever need anything else or have any further questions, please don’t hesitate to let us know! We are always here to help you."
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Roberta Wessells

February 18, 2026

5  out of  5
rating by Roberta Wessells
"Jake was thorough and helpful. All customer service staff very knowledgeable and nice. They listen and treat you with respect. Their rates cannot be beat by any competitor hands down! Do yourself a favor and give them a call for a quote. You and your wallet will be glad you did. Mrs. R. Wessells Clayton, DE"
We responded:
"Roberta, thank you for your wonderful feedback! I'm glad to hear that Jake and our team provided you with thorough and respectful service. It's great to know you found our rates competitive and our staff knowledgeable. We appreciate your recommendation and are here to help whenever you need us."
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Linda Smalley

February 17, 2026

5  out of  5
rating by Linda Smalley
"Thank you so much Sarah for making my experience pleasant! Excellent service!"
We responded:
"Thank you, Linda! I'm happy to hear that our office provided you with excellent service and made your experience pleasant. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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James Taylor

February 17, 2026

5  out of  5
rating by James Taylor
"Great place to get insurance. Agents are knowledgeable and very helpful"
We responded:
"Thank you, James! I'm happy you found our team knowledgeable and helpful. We’re committed to providing excellent service. Let us know if you need anything else!"
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Ken Johnson

February 14, 2026

5  out of  5
rating by Ken Johnson
"very knowledgeable,perfect service"
We responded:
"Ken, thank you for your review! I'm happy to know you found our service and knowledge to be just right. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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e cekecek

February 13, 2026

5  out of  5
rating by e cekecek
"I talked to Luanne from State Farm today about having a new policy for rental apartment. She was very practical and responsive for my needs in a short time. I have got my new policy in minutes. Thanks for her kind help and support."
We responded:
"Thank you for sharing your experience! I'm happy to hear that our office was able to assist you efficiently with your new policy. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Lisa Cimbolo

February 13, 2026

5  out of  5
rating by Lisa Cimbolo
"Dan is awesome, got me what i needed quickly and with an impressive rate. He made this process so easy I am very appreciative!"
We responded:
"Thank you, Lisa! I'm happy to hear that our office was able to assist you efficiently and provide a great rate. Making the process easy for you is what we're all about. If you need anything else, feel free to reach out!"